How to approach the general public

Objetivos del curso

To provide participants with the necessary skills to increase the quality of services rendered to the general public, conveying a positive image of public institutions.

Contenido del curso

Public Institutions and their environment: specific features.

Conveying a positive image: procedure and stages.

Communication tools: Verbal and non verbal communication.

Customer satisfaction.

Handling difficult situations. Complaints.

Discussing individual action Plans.

Videotaped role-play with feedback from tutor.

"ENSEÑAR A APRENDER, APRENDER A ENSEÑAR"